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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each page. A popup will appear. It offers detailed info about all the actions that you can carry out on that particular page. Each popup shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a vast assortment of how-to videos describing how to use our web hosting Control Panel. They're shot for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you need, explore our comprehensive FAQ section, which covers questions asked by real clients and offers real solutions. We regulary update our FAQ database with new entries so as to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, we have a fantastic team of tech support engineers available 24-7-365 and ready to assist you with any problem. Each support ticket you send will be answered within sixty minutes (the average trouble ticket response time is about twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 252248

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com